Can't find what you're looking for? Ask us directly – we reply within one business day, often much sooner.
We provide on-site support across Long Island and New York City, and remote support anywhere in the US.
Mostly small and growing offices – from a handful of people to a few dozen. If you have PCs, a network and people who need them working, we can help.
Both. Many clients start with a one-time project, like a network install or Microsoft 365 migration, and move to a monthly plan for ongoing support.
CompTIA A+ and Network+ certified, Windows administration experience, and 10+ years supporting businesses in the field.
Remote support usually starts the same day. Your AI agents are available instantly, 24/7, and our monitoring alerts us to many problems before you notice them.
Chat on this website, message us in your client portal, email, text or call. If you're already a client, request remote help and we'll connect to your screen.
Most issues, yes. With IT Assistant we can see each PC's health, run fixes, install updates and connect to the screen remotely. We come on-site for hardware, cabling and installs.
Each client account is isolated, passwords are securely hashed, saved credentials are encrypted, and all traffic is encrypted. We follow HIPAA-aware practices from years of supporting medical logistics.
Only your own team (with the access you give them) and ML Enterprise Apps. Every remote command, remote session and password view is recorded in an audit log.
We set up backups and test restores as part of our security service, so a failed drive or ransomware doesn't mean lost files.
It's an AI assistant built for your business: it knows your procedures, software and common issues, and your team chats with it in the client portal. It can walk staff through fixes, draft documents and answer questions any time of day. See examples.
Your staff click "Contact live agent" and a technician joins the same conversation. The AI pauses while we help.
Per conversation, per AI reply, or a flat monthly fee – agreed with you before the agent is switched on. You accept the terms online before any billing starts.
IT Assistant to monitor and manage your PCs, and ML Helpdesk for ticketing, a client portal and reports. Watch the demos.
The web apps run in any browser. IT Assistant also installs a small agent on each Windows PC so it can monitor it – we can do that for you.
From your ML Enterprise client portal with one sign-in, or directly at the app with the login your admin gives you.
Each app is a monthly subscription for your company that includes your first login. Your main login is your company admin and can create logins for the rest of your team; each additional login is a small monthly fee.
By card (saved securely with Stripe and charged automatically) or by invoice. You accept the terms online when billing is set up.
No. In ML Helpdesk only your staff (admins and agents) count as paid logins.
Chat with us now or send a message.