AI Agents / IT Help Desk Assistant
🛠️
AI agent

IT Help Desk Assistant: Fixes everyday IT problems in plain English.

Your team asks about printers, Wi-Fi, Outlook, passwords or slow PCs any time of day and gets clear, step-by-step fixes that match your office. When something needs hands-on work, it pulls a real technician into the same chat.

IT Help Desk Assistant answering a question in the client portal
Narrated demo

See the IT Help Desk Assistant in action

Sample conversations. Turn your sound on, or jump to any chapter.

What it handles

Built around your business

🖨️

Printers & scanners

Offline printers, stuck jobs, scan-to-email, adding a printer.

📶

Wi-Fi & internet

Which network to use, slow connections, VPN for remote work.

📧

Outlook & Microsoft 365

Password prompts, shared mailboxes, Teams, OneDrive sync.

🔐

Passwords & sign-in

Multi-factor setup on a new phone, locked accounts, reset steps.

💻

Slow or acting-up PCs

Safe first steps before anyone needs to visit.

🙋

Live hand-off

One click brings a technician into the same conversation.

Ask anything

Answers in plain English.

Ask it anything, the way you’d ask a coworker. It answers with clear numbered steps that match your office: your printers, your Wi-Fi, your software.

  • “Our front desk printer says “offline” again 😩”
  • “Step 3 worked, thanks!”
Conversation with the IT Help Desk Assistant
Live technician

Hands off to a real person.

When a fix needs hands-on work, the assistant brings in a technician. They join the same chat, see everything that was tried, and the AI pauses while they help.

  • Same chat, nothing to repeat
  • Every conversation private to your company
  • “Contact live agent” always one click away
Hands off to a real person
Any device

Help wherever your team is.

It works just as well on a phone, so people get help even when they’re away from their desk. It runs in your company's private dashboard – sign in on a PC, tablet or phone, nothing to install.

  • Secure sign-in for each person
  • Several assistants open side by side
  • Works with your other ML Enterprise apps
IT Help Desk Assistant on a phone
Try asking

Questions your team can ask it

Our printer says offline againOutlook keeps asking for my passwordHow do I connect to the office VPN from home?I got a new phone – how do I move my authenticator?My PC is really slow this morningHow do I share a folder in OneDrive?
How it works

Working for your team within days

1

We build it around you

A short call to learn your procedures, tools and the questions your team asks. We write its instructions and test them with you.

2

Your team signs in

Everyone gets a secure login to your company's own dashboard, where the agent and your apps live.

3

Backed by a technician

When the agent can't solve something, a real person joins the same chat. We keep the agent up to date as you change.

How working with us works →
Pricing

Clear and agreed up front

Per conversationPay as you go

A small charge for each conversation or AI reply.

Flat monthlyOne price

Unlimited everyday use for your team for a fixed monthly fee.

No surprisesYou approve first

Rates are agreed with you and accepted online before anything is switched on.

Billing questions →
FAQ

IT Help Desk Assistant questions

Does it really know our office?

Yes. We train it on your printers, network names, software and procedures, and update it when something changes.

What if it gets something wrong or can’t fix it?

Your staff press “Contact live agent” and a technician joins the same chat. The AI pauses while we help.

Can it see our files or change settings on our PCs?

No. It only gives instructions in the chat. Remote fixes are done by a technician, with your permission.

Who can use it?

Anyone in your company you give a login to. Conversations are private to your company.

Is our data safe?

Each company's conversations are private, every person signs in securely, and all traffic is encrypted. We follow HIPAA-aware practices. More on security.

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